This Privacy Policy ("Policy") describes Our policies and procedures on the collection, use, disclosure and safeguarding of your information when you use the Service made available by the Company. The Policy tells you about your privacy rights and how the law protects you.
By using the Service, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of information collected by Us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
You acknowledge that this Policy constitutes an integral component of the Terms of Use governing the Services. By using the Services, you agree to accept this Policy implicitly, signifying your full assent to the terms and conditions.
By utilizing our services, you agree to provide your express consent for the Company to collect, process, transfer, store, and share the information submitted by you.
You have the right to withdraw your consent at any time. You may do so by contacting the Company through the designated channels provided within the Application / Website. However, such withdrawal of consent may limit or revoke your ability to fully utilize the Services.
Our Services are not directed for use by children, and we do not knowingly collect any Information from individuals under the age of majority. If you suspect that we may have inadvertently obtained Personal Information from a child, kindly reach out to us at support@truthin.ai. Upon receiving such notification, we will undertake the necessary steps to delete the relevant information as soon as possible.
Any attempt to extract or download significant amounts of data or to compile a database from data obtained from the Application is strictly forbidden.
While using Our Service or through any interaction via emails, telephone calls or other correspondence, we may ask you to voluntarily provide Us with certain personally identifiable information that can be used to contact or identify you. You hereby consent to the collection of such information by Us. Without prejudice to the generality of the above, information collected by us from you may include, but is not limited to:
We collect and process certain categories of personal data, including sensitive personal data relating to your health ("Health Data"). We do not sell or commercially exploit your Health Data. We may collect the following Health Data, either directly from you or through your use of the platform:
We process your Health Data based on your explicit consent, which is obtained at the time of data collection or prior to processing. You may withdrawn your consent at any time within the application. Please note that withdrawal of consent may impact our ability to provide certain services.
Your Health Data is collected and processed strictly for the following purposes:
We only retain your data as long as necessary or legally required.
Subject to applicable law, you have the right to:
Where Health Data relates to minors, such data shall be processed only with verifiable consent of a parent or legal guardian, in accordance with applicable law.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
Any information which is freely accessible in the public domain may be utilized, collected, and disclosed by us without necessitating your consent. The Information submitted by you may be used for the limited purpose of:
The Company shall take all reasonable measures as prescribed under law to prevent unauthorized access and misuse of your information. However, the Company shall not be responsible for any such unauthorized access and misuse of your Information by unauthorized persons despite having taken all such measures.
We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use both session and persistent cookies for the purposes set out below:
We may occasionally make changes or update this Policy. All material changes will be communicated to the you through appropriate means, such as notifications within the Application or via email. Your continued use of the Application will be deemed to be your acceptance of those changes or updates made in the Policy.
The Company shall not use your Information for any purpose other than in furtherance to providing the Services.
The Company may share the Information in the following instances:
We may share information with third-party vendors, consultants, agents, and other service providers contracted to assist us in delivering or enhancing our services. For instance, we may collaborate with companies to host and manage our data, offer messaging services, analyze our data, or provide marketing support. In such cases, personal and sensitive information may be shared with these providers, strictly on a need-to-know basis, and subject to appropriate confidentiality obligations.
No employee or administrator will possess knowledge of your account password on the Application. It is imperative for you to safeguard your account against unauthorized access by protecting your password and mobile phone, among other measures. You are responsible for the prudent utilization of the Application. We do not assume liability for any unauthorized usage of your account and password.
If you suspect any unauthorized activity on your account, promptly notify us by sending an email to our grievance email. You are liable to indemnify Us for any losses incurred due to such unauthorized use of your account or password.
We retain information for varying durations, with a maximum retention period as provided under the applicable law, depending on the purposes for which it is collected and utilized, as provided in this Policy. We refrain from retaining information beyond what is necessary to fulfill these purposes unless a longer retention period is mandated by applicable laws of the land.
We may retain Usage Data for internal analysis purposes. Such data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for a longer period.
In the event that the Company is unable to process the Information submitted by you for whatsoever reason(s), the same shall be deleted unless it is required by us to do so under law and/or as may be required for any internal or external audit purposes.
If certain technical or operational constraints prevent us from promptly deleting or de-identifying your information, in such instances, we will implement reasonable measures to prevent further processing of your information.
The Company has necessary policies, mechanism, and tools in place to ensure all the Information that is collected and stored are deleted as soon as the purpose as described in this Policy is completed unless it is mandated by law to be maintained by the Company.
Any data destroyed shall be disposed of in a manner that protects the privacy of your Information, in an appropriate manner as per the industry standard practices and norms.
Raising Complaint: All grievances by you should be addressed in writing to us at support@truthin.ai.
Grievance Officer: A grievance officer will be designated for redressal who shall endeavor to resolve the grievances within a month of the receipt of the complaint. The complaints in this regard may be addressed to support@truthin.ai.