Refund Policy

At TruthIn, we are committed to ensuring satisfaction with your purchases through our app. We understand that sometimes a product or service may not meet your expectations, and our refund policy is designed to provide a resolution in such cases.

Refund Eligibility

Subscription Services

You can request a refund for any subscription services within 15 days of the initial purchase or renewal, provided that you have not extensively used the service.

Products and Digital Goods

Due to the nature of digital goods and services offered by TruthIn, refunds for products are generally not offered once the purchase is completed and the product is delivered. However, exceptions can be made if the product is defective or if it significantly differs from its description.

Defective Products:

A product is considered defective if it has significant issues that impair its functionality or usability. This includes, but is not limited to, bugs and errors, non-functionality, security issues, misinformation, and incomplete features.

Faulty or Misdescribed Items:

If a product or service is faulty or not as described, you may be eligible for a refund, replacement, or repair, depending on the specific circumstances of your case.

Process for Requesting a Refund

• Contact Us: Reach out to our customer support team via email at info@natfirst.com. Please include your order number, the date of purchase, and a detailed explanation of the reason for the refund request.
• Review: Our customer support team will review your request and may contact you to gather additional information.
• Resolution: Once your request is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within a certain number of days (typically 7-10 business days).

Conditions

Refunds will only be issued to the original payer and method of payment used at the time of purchase. The decision to approve or deny a refund request is at the sole discretion of TruthIn, based on the eligibility criteria outlined above. Continued use of the service after a refund request for any reason may void the refund eligibility.

Modifications to the Refund Policy

TruthIn reserves the right to modify this refund policy at any time. We recommend reviewing this policy periodically. Any changes will be effective immediately upon posting the revised policy.

Contact Information

For further inquiries or assistance, please contact us at support@natfirst.com.